Course Content:

• Background to the Industry’s Workforce
• Human Resource Management
• Job Design
• Recruitment
• Selection
• Appointment and Induction
• Performance Management
• Training
• Management Development
• Job Evaluation
• Administration of Wages and Salaries
• Incentives
• Fringe Benefits
• Labour Turnover and Termination of Employment
• Employee Relations
• Law of Employment
• Human Resource Planning, Records and Statistics
• Labour Costs and Productivity
• Organizing Human Resources
• Managing People
• Managing in an International Context
• Customer Care and Quality
• Business Ethics

Reading List

Main Text:

Human Resource Management in the Hospitality Industry (7th edition) – M J Boella