Main topics of study:

An Anatomy of the Hotel & Catering Labour Market:

• Understanding Labour Markets
• An Anatomy of the Hotel & Catering Labour Markets
• Overtime & Labour Costs

People at Work:

• Stating the Problem
• Start Monday – the Manager-Worker Relationship
• Motivation
• Negative Behaviour
• Groups & Terms
• Feelings About Pay
• Organisations & Authority
• Attitudes & Attitude Measurement
• Understanding Customer-Staff Relations

Some Useful Techniques:

• Labour Utilisation & Productivity
• The Measurement of Labour Turnover & Labour Stability
• Recruitment & Selection
• Appraisal
• Pay Administration
• Grievance & Dispute Management
• Personnel Administration
• The Costs of Training
• Questionnaire Design

Human Resource Management & Quality:

• Commitment, Job Satisfaction & Labour Turnover
• Empowerment
• Functional Flexibility & the Service Organisation of the Future

Management at the Corporate Level:

• Career Management
• Organisational Change
• Developing Labour Strategies

Reading List

Main Text:

Human Resource Management in the Hospitality & Tourism Industry – Michael Riley (Butterworth/Heinemann)

Alternative Text and Further Reading:

International Hospitality Industry – Peter Jones (Pitman Publishing)
Hospitality Management – Laurie Mullins (Pitman Publishing)