Main topics of study:

Logistics & the Supply Chain:

• Definitions
• Structuring
• Material & Information Flow
• Competing Through Logistics
• Supply Chain Strategies

Serving the Customer

• Customer Service
• Customer Service as a Link between Logistics & Marketing
• Customer Service & Customer Retention
• Setting Customer Service Priorities

Value & Logistics Costs

• Sources of Value
• Representing Logistics Costs
• Activity-based Costing
• Balanced Measurement Portfolio
• Supply Chain Operations Reference Model

Managing Logistics Internationally

• Drivers & Logistics Implications of Internationalisation
• Trend Towards Internationalisation
• Challenge of International Logistics & Location
• Organising for International Logistics
• General Tendencies

Managing the Lead Time Frontier

• Role of Time in Competitive Advantage
• P:D Ratios & Lead Time Gap
• Time-based Mapping
• Managing Timeliness in the Logistics Pipeline
• Method for Implementing Time Based Practices

Just-In-Time & Lean Thinking

• Just-In-Time
• Lean Thinking
• Vendor-managed Inventory
• Quick Response

The Agile Supply Chain

• Market Winners & Qualifiers
• Agile Practices

Managing the Supply Chain

• Collaboration in the Supply Chain
• Efficient Consumer Response
• Collaborative Planning
• Forecasting & Replenishment
• Managing Supply Chain Relationships
• Framework for Managing the Supply Chain

Partnerships in the Supply Chain

• Choosing the Right Partnership
• Partnerships in the Supply Chain
• Supply-based Rationalisation
• Supplier Networks
• Supplier Development
• Implementing Partnerships

Logistics Future Challenge

• New Supply Chain Environment
• Key Management Challenges
• Role of the Internet
• Implementation Issues

Reading List

Main Text:

Logistics Management Strategy – A Harrison & R van Hoek (Prentice Hall)