PART A: THE CONTEXT OF PUBLIC SERVICES MANAGEMENT

Political Context - Social and Economic Context

• Social Context of Change
• Economic Context of Change
• Implications for Public Service Managers

New Technologies and Public Management

• Information in its Context
• Public Management in an Information Polity

Distinctiveness of Public Management

• Social Role of Public Service
• Political Choices
• Change
• Assessing the Public-Private Interface

Accountabilities

• Concept of Accountability
• Accountability in Public Sector Organisations and Private Organisations
• Different Dimensions of Accountability
• Changes in Accountability

Bureaucracy and Markets

• Bureaucracy and the Public Services
• Strategy and Structure
• New Decentralised Organisations
• The Core and the Periphery

PART B: THE MANAGER’S TASK

Strategic Management

• The Strategic Approach
• Strategic Analysis Implementation Issues

Managing Human Resources

• People at Work and Motivation
• Rewards
• Leadership
• Unions and Human Resources

Financial Management

• Planning and Budget Setting
• Approach to Resource Allocation
• Budgetary Control
• Devolving Budgets and Delegating Financial Management Responsibilities
• Distinctive Features of Financial Management in Public Service Organisations
• Ensuring Value for Money

Marketing Public Services

• Public Services Environment
• Strategy and Marketing
• Public Services Markets
• The Marketing Mix
• Behavioural Aspects of Public Services Markets
• Move to Customer Orientation
• Customer Segmentation

Managing Networks

• Networks and Partnerships
• Community Focus
• Network Characteristics
• Managing Interorganisational Relationships

Managing Performance

• Definitions
• Performance Indicators
• Process
• Changing Performance
• Putting Performance Management to Work

Managing Change

• Models of Change
• Learning Organisation and Change
• Managing and Implementing Change

PART C: THE PUBLIC SERVICES ASSESSED

Public Service Culture

• Organisational Culture
• Culture in Organisation and Management Studies
• Models for Understanding Organisation Culture
• Public Service Culture
• Trying to Change Public Service Culture

Ethics Management

• Ethical Issues
• Theory and Principles
• Ethical Theories
• The Public Service Ethos
• Organisational Dimension
• The Individual Roles and Relationships
• Guidelines for Conduct

Responsive Public Services

• Organisations and their Environment
• Emerging Dimensions of Responsiveness
• Social Entrepreneurship

Comparative Public Service Management

• Comparative Methodology
• Comparative Practice and New Public Management
• Public Administration Reform in Transitional States

Reading List

Main Text

Aidan Rose and Alan Lawton, Public Services Management (FT Prentice Hall, 1999, ISBN 0273625241)