Main topics of study:

Personnel & Business:

• People & Personnel
• The Working Environment
• The Employee as an Individual
• The Employee as a Member of a Group
• The Personnel Officer’s Day
• The Types of Work Available
• The Functions of the Personnel Department

Recruiting Staff:

• Avenues for Recruitment
• Personnel Requisition
• Job Description
• Advertising a Vacancy
• Job Applications
• Materials for Regular Letter Writing
• Layout of a Business Letter
• Curriculum Vitae
• Testimonials & References
• Interviews - Firm’s & Applicant’s Viewpoints
• Inducting a New Member of Staff

Incentives in Business:

• Why People Work
• Incentives for Young People
• Incentive Packages for Older Staff
• Calculating Gross Wages
• The Simplex Wages System
• The Kalamazoo Wages System
• Commission
• Bonus Schemes & Other Forms of Remuneration

Communication in Business:

• The Meaning of Communication
• The Pattern of Business Communication
• Spoken Penal Communication
• The Telephone System
• Analogue & Digital Systems
• Telephone Answering Machines & Paging Devices
• Mass Media Communication
• Written Communication - Internal External Written Communication
• External Written Telecommunications
• Information Technology
• The Computerisation of Communication

Employer-Employee Relationships:

• Nature of the Relationship
• The Personal Rights of Employees
• The History of Industrial Relations
• The Collective Rights of Employees
• Trade Unions & Employers’ Organisations
• Implications for the Firm of Industrial Relations

Reading List

Main Text:

Business Studies - G Whitehead (Heinemann)