Main topics of study:

Introduction:

• The Role & the Relationship of Office Workers in the Organisation

Office Systems, Procedures & Records:

• Buying & Selling
• Stock Control
• Receipts & Payments
• Petty Cash
• Wages & Salaries
• Filing
• Incoming & Outgoing Mail
• Work Planning & Scheduling

Office Technology:

• Computer Systems & Terminology
• Reprography
• Calculators
• Health & Safety

Communications:

• Oral Communication
• Written Communication
• Mail Services
• Receiving & Assisting Visitors
• Travel Arrangements
• Organising Meetings & Other Events
• Sources of Information

Reading List

Main Text:

Office Procedures - J Harrison (Longman)

Alternative Texts and Further Reading:

Office Procedures Made Simple - G Whitehead (Heinemann)